PRODUCT NAME: KOLUSE Pet Care Oil
CAPACITY：30ML/1FL.OZ
INGREDIENTS: Omega Fatty Acids, Lemon Balm Oil, Vitamin E
DIRECTIONS OF SAFE USE：1.Take an appropriate amount of essential oil and apply it onyour pet's joints and massage gently
2. Repeat 2-3 times a day for better results.
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Ex: Shipping and return policies, size guides, and other common questions.
Safety and Certification Overview
At [Koluse.com], we prioritize the health and safety of pets and their families. Our commitment to delivering top-quality, environmentally friendly products is supported by comprehensive safety certifications and compliance with international standards. Below, you'll find an overview of the safety credentials that affirm the quality and safety of our products:
1. MSDS (Material Safety Data Sheet)
Our MSDS ensures transparency about the chemical safety of our products. It provides detailed information about the ingredients, potential hazards, and handling instructions to guarantee safe usage.
2. SCPN (UK Cosmetic Notification Proof)
We comply with UK regulations for cosmetic products through SCPN certification, verifying that our grooming and skincare items meet all safety and notification requirements.
3. EU MSDS (Chemical Safety Data Sheet)
For our European customers, our compliance with EU standards through the EU MSDS guarantees that all chemical safety data is documented and accessible, ensuring trust and reliability.
4. COAEN (Certificate of Analysis - Product Testing Report)
The COAEN certification highlights the rigorous testing our products undergo to verify their quality, purity, and adherence to safety standards before they reach your hands.
5. CN (Canadian Cosmetic Notification Proof)
Our products also meet Canadian cosmetic regulations, with CN certification ensuring that our grooming products are registered and safe for use.
These certifications reflect our unwavering dedication to creating safe, sustainable, and high-quality products. At [Your Brand Name], you can shop confidently, knowing that every item has been thoroughly vetted for the well-being of your beloved pets.
If you have any questions about our safety certifications or processes, feel free to reach out to our customer service team—we're here to help!
Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Do you ship internationally?
Yes -- customers can place orders on Koluse.com, which currently ships to the contiguous US
And the EU region: Argentina\Ireland\Austria\Australia\Brazil\Billy\Poland\Germany\France\Finland\Netherlands\Canada\CzechRepublic\Croatia\Lithuania\Luxembourg\Mexico\Norway\Portugal\Sweden\Switzerland\Spain\ New Zealand\Italy\UK\Please make sure you are in the above areas before placing an order, thank you！
How much is shipping?
Free economy class shipping for orders over $29.99, and standard class shipping for orders over $80!
If the order amount is not reached, you can choose
1. Economy class (5 to 8 working days) 6 is equivalent to freight,
2. Standard class (3 to 4) working days 10) freight
what happens if my package gets lost?
All items purchased from Koluse.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
How do you ship fresh, refrigerated or frozen items?
We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.
Do you ship to P.O. boxes or APO/FPO addresses?
No – we are unable to ship to P.O boxes or APO/FPO addresses.
Do l need to be there to sign for it?
Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.
what is the status of my order?
To check the status of your order, go to Orders. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
How do l cancel or change my order?
A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.
If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.
If you need help canceling your order, please Contact our website customer service port your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase.
How long does it take to get my order?
Most customers can expect to receive their food and supplies within 3 to 5 days.
Friendly reminder: During promotional periods, due to high order volumes, shipping times may be extended.
With inclement weather conditions throughout the country, delivery times may run longer than usual in some regions. We are committed to delivering your orders as quickly as possible. Contact us any time. We are here for you.Who will be delivering my order?
We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.
Can I sign up to your newsletter?
Yes! Just find "JOIN OUR MAILING LIST" at the bottom of page, and fill your email address in, and you'll be added to our subscription list. You'll be sent updates, exclusive offers, and much more.
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